Frequently Asked Questions
Everything you need to know about capturing instant memories.
How long does shipping take for Instax cameras and film?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your gear for an upcoming event.
What is the return policy for opened film packs?
Due to the sensitive nature of instant film, we can only accept returns on unopened and unused film packs within 30 days of purchase. Cameras and printers can be returned in their original packaging.
Do Fujifilm Instax products come with a warranty?
Yes, all new Instax cameras and smartphone printers include a limited 1-year manufacturer warranty covering technical defects and hardware malfunctions.
Which film type is compatible with my camera?
Compatibility depends on your model: Mini cameras use Instax Mini film, Square cameras use Instax Square film, and Wide cameras use Instax Wide film. Please check your camera's side panel for the specific format.
Can I cancel or change my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a cancellation within 1 hour of purchase by contacting our support team; otherwise, you may need to initiate a return once the item arrives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.